Privacy Policy
Infraband Systems respects your privacy. This policy explains how we collect, use and protect personal information when you use our website, in line with the Protection of Personal Information Act (POPIA).
Information we collect
We only collect information you choose to give us, such as your name, company, email address, phone number and message when you complete our contact form, email us, call us or message us on WhatsApp.
Like most websites, our hosting provider also records basic technical information, such as your IP address and browser type, to keep the website secure and running properly.
Some features, such as the IT Health Check and the chat assistant, work entirely in your browser. Your answers are not sent to us unless you choose to send them.
How we use your information
We use your information only to:
- respond to your enquiries and support requests;
- provide the services you request from us;
- keep our website secure and protect it against spam and abuse;
- meet our legal obligations.
We do not sell, rent or trade your personal information. We will not send you marketing messages without your permission.
Cookies
Our website uses essential cookies and similar technologies that it needs to work and stay secure, including spam protection on our contact form. Optional analytics cookies are only used if you accept them.
Third-party services
We use trusted service providers to run our website and communicate with you, such as website hosting, email, spam protection (Google reCAPTCHA), web fonts and WhatsApp. These providers only receive the information they need to provide their service, and some may process information outside South Africa under appropriate data protection safeguards.
How we protect your information
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, including encrypted (HTTPS) connections and restricted access to personal information.
How long we keep your information
We keep personal information only for as long as we need it for the purposes above, or as required by law, and then delete it securely.
Your rights
Under POPIA you may:
- ask what personal information we hold about you;
- ask us to correct or delete your information;
- object to how we use your information;
- withdraw your consent at any time.
To make a request, please contact us using the details on our website.
If you are not satisfied with how we handle your information, you may lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.